Frequently asked questions

Pick a package and a delivery date. We drop the bins and dollies at your door, you pack and move on your own schedule, and we pick everything up from your new place on the Thursday route after 14 days.

Each bin is about 27 × 17 × 12 inches, roughly the size of a large cardboard moving box. The lid is attached, so there's nothing to tape and nothing to lose. Empty bins nest inside each other, so they take up very little room.

Yes. Every bin is washed, sanitized, dried and inspected after every rental before it goes out again. See our Clean Promise page for the full process.

Yes, on our Thursday route. We batch deliveries and pickups onto one route day each week, which keeps prices low. Delivery to your current home and pickup from your new home are both free on Thursdays anywhere in our Memphis and Shelby County service area.

Choose any other day, including weekends, for SOS delivery. It's $49, or free when your order is $300 or more before tax. Pickups still happen on the Thursday route.

Yes. Pick "Custom" when booking and choose 10 to 150 bins, how many dollies you want, and 1 to 8 weeks. The price updates as you go.

Add an extra week at checkout, or text us anytime during your rental. Extra weeks are a flat price, not a penalty.

Yes. Near the end of your rental we'll offer to sell you any bins you want to keep for $28 each. They're great for garage and attic storage.

Normal wear is on us. Bins that are lost or badly damaged are charged at $35 each to the card on file. The details are in the rental agreement.

No. Prices are shown before tax. Shelby County sales tax is added at checkout.

No. Tell us where to leave the bins (porch, garage, leasing office) and where to collect them. Just stack them with the lids closed on pickup day.

No, we're not a moving company. We supply the bins and gear so packing and moving is faster, whether you move yourself or hire movers.